Support
Support is email, and I answer it. Before you write, the documentation covers most setup questions and it's faster than waiting for me.
Pro and Agency licences
Email support@honest-analytics.com with your licence key and the site URL. I usually reply within one working day, and always within three, UK time. Included for 12 months from purchase.
Lite
Use the WordPress.org support forum. It's public, so other people find the answers too. I read it, but paid licences come first.
The free edition only arrived in the directory in September 2026, so it hasn't met many hosts yet. If counting looks wrong on yours, especially behind an aggressive cache, that's exactly the report I want. The Settings screen shows any dropped views, so include what it says.
Things worth including
- WordPress and PHP versions
- Your caching plugin or CDN, if any
- What you expected to see, and what you saw instead
- A screenshot, if it's a reporting oddity
One person answers these, so there's no ticket queue, no chatbot, and no hold music. There's also no overnight cover.