Terms
These terms cover buying and using a Pro or Agency licence. The Lite edition is free from WordPress.org under the GPL and needs no agreement with me at all.
Who you are buying from
The sale itself is made by Onelink, Stripe's merchant of record. It is the seller for the transaction: it takes the payment, works out and remits the VAT, and issues your invoice. Its terms cover the payment, and you agree to them at checkout.
Everything else is Coysh Digital. I write the software, issue your licence key, ship the updates and answer the support email, and the terms on this page are the ones covering your licence and your use of the plugin. Registered details to be confirmed.
Your card details go to Stripe and never reach me or this website. Two sets of terms therefore apply and they do not overlap: Onelink's cover the payment, the VAT and the invoice, and mine below cover the licence, the updates and the support.
What a licence gives you
- Pro - activation on one site.
- Agency - activation on unlimited sites, subject to a fair-use cap still to be set.
- Both are the same software. The key decides the activation limit and nothing else.
- One payment. No subscription, no renewal, and no expiry date on the licence.
- Updates and email support for the first 12 months, delivered through the normal WordPress update screen.
- An optional annual renewal - £15 for Pro, £49 for Agency - which keeps updates and support coming. You can let it lapse and renew later; there is no penalty and no back-payment.
Nothing stops working
This is worth stating plainly because plenty of plugins do the opposite. If you never renew, nothing is disabled. The licence has no functional expiry, no feature is gated, no report disappears and no nag screen arrives. You keep the version you have and it carries on counting indefinitely.
What a renewal buys is new versions and access to support - not permission to use the software you already paid for. And two commitments that go with it: security fixes are released to everyone regardless of renewal status, and you can renew at any point after lapsing to resume updates, with nothing owed for the gap.
Why there is a renewal
WordPress ships a major release roughly three times a year and PHP drops a version annually. Keeping the plugin correct against all of that is continuous work, and the renewal is what funds it. Charging once and promising updates forever is a promise that gets harder to keep every year, and I would rather make a smaller promise I can keep.
What support covers
Installing the plugin, configuring it, diagnosing why a report looks wrong, and fixing defects. It does not cover writing custom code for you, modifying the plugin to your specification, general WordPress administration, or work on your server. One person answers support, so there is no overnight cover and no guaranteed response time beyond the target on the support page.
Using the software
The plugin is licensed under the GNU General Public License, version 2 or later. That licence - not this page - governs what you may do with the code, and it is deliberately permissive. The licence page explains what that means in practice, including the parts most plugin vendors are vague about.
What I ask, and what the licence key is actually for: buy a key for the sites you run. Sharing your key publicly or reselling it as a service undermines the only thing funding the work. If you need more activations than your key allows, buy Agency or email me.
No warranty
The GPL disclaims all warranties, and I am not going to pretend otherwise: the software is provided as-is, without any guarantee that it is free of defects or fit for a particular purpose. Analytics software counts things; it is not a system of record. Please do not use it as the only source of numbers something important depends on.
Nothing here limits your statutory rights as a consumer, and nothing here excludes liability for death, personal injury or fraud, which cannot lawfully be excluded.
Your data
The plugin stores its data in your database, on your hosting. I have no access to it and no copy of it. If your site is lost, so is the analytics history - back it up the same way you back up the rest of WordPress.
Ending it
You can stop using the plugin at any time; deleting it keeps your data by default. I may revoke a licence key if it is being redistributed or used well beyond what it was bought for, and I will email you before doing anything of the sort.
Changes
If these terms change, the date at the top changes and the new version applies to purchases from that point on. A change here never removes something you have already paid for.
Law and contact
Governing law and jurisdiction to be confirmed, along with Coysh Digital's registered details.
Questions about any of this: support@honest-analytics.com.